FAQ

Please read the FAQ before contacting us for support. Maybe your question can already be answered here!

If you still experience any troubles, check out the wiki, or just let us know the problem by contacting us per mail. We’d also love to get reviews and ratings in the markets!

General

I want to support you, how can I do that?
Thank you for your support! You can donate to us directly by using one of our donate buttons from either Paypal or Flattr.

Make a donation


I donated, how can I get the PRO/donate version?
First, thank you for donating! It helps us keeping up the awesome work!

We’re not allowed to provide additional features (like the removal of ads) in apps via an external payment service (like PayPal). This applies to apps available on the different markets, like on Google play, Amazon app store for Android and Windows Phone marketplace.
Therefore, additional apps (they are either called PRO or donate) are also available for purchase on the markets.

You can find links to the PRO/donate apps on the corresponding wiki (user guide) pages.

Go to the Wiki


What is the IP address of my computer?

You can find the IP address of your computer without fiddling with the comand prompt:

  • Open either Windows Remote Service or HomMedia Service on your computer
  • Click on the Local Network tab
  • Find the Show network interfaces button in the top right corner of this tab and click on it
  • A new window pops up listing your available network interfaces and their IP addresses
  • In the highlighted line you’ll find the IP address of your computer in the local network

When you don’t have any of these programs installed, take a look at the wiki which will guide you through the necessary steps to find out the IP address of your computer (Windows).

Go to the Wiki

Windows Remote Service / WIN – Remote / WInput

Where is the default installation folder?
  • 32bit System: %ProgramFiles%/Banamalon/Windows Remote Service
  • 64bit System: %ProgramFiles(x86)%/Banamalon/Windows Remote Service


I can't connect to my computer!

  • First, make sure that you did install Windows Remote Service on your computer and that it is running without errors.
  • Second, check that the server settings, IP address and ports, are correctly entered inside the mobile application’s settings.
  • Next, check whether or not a security program (e.g. firewall or antivirus software) is blocking either Windows Remote Service or the port. In some cases the router or modem also includes this kind of security features. So, make sure that the router or modem isn’t blocking any in- or outgoing connections of Windows Remote Service.
  • Also make sure, that your phone is not blocked by Windows Remote Service (if you activated the security feature of Windows Remote Service) and that your phone is also not blocked by any security programs or the router/modem.
  • Check the log folder of Windows Remote Service for errors ( error.log files). You can find the log folder by clicking on the Show log button, which will navigate you to the directory %PROGRAMDATA%\Banamalon\WinRemoteService\log.
  • No error is visible, but you’re still experiencing connection problems? Test the connection!
    • Test a local connection:
      1. Open a browser on your PC which is running Windows Remote Service
      2. Go to http://localhost:8655 (replace 8655 with the MAIN port of Windows Remote Service, if applicable)
      3. Something is printed on the screen that means the web service of Windows Remote Service is running
    • Test a non-local connection:
      1. Go to another computer or mobile device (e.g. your Android phone)
      2. Open a browser on that device and go to http://<YOUR-IP>:8655 (replace 8655 with the MAIN port of Windows Remote Service, if applicable, and <YOUR-IP> with the IP-Address of the PC which is running Windows Remote Service – For finding the IP address, see previous question)
      3. Something is printed on the screen that means no other program is blocking the web service of Windows Remote Service and the app can connect to Windows Remote Service
      4. If nothing is printed or the connection fails, you’ll have to check your security programs (firewall or antivirus software) on your computer, router or modem whether or not they are blocking Windows Remote Service or either of its ports
  • If you still experience any problems, comment on the blog or contact us via e-mail. Before posting, search the wiki for your problem, maybe a solution is already present!

Go to the Wiki


I can't connect via Bluetooth!

  • Make sure, Bluetooth is enabled on your computer and mobile device, and that the Bluetooth connection is enabled in Windows Remote Service
  • Check whether or not your mobile device is listed in the list of paired devices in Windows Remote Service. If this is not the case, pair your mobile device and computer. Then, restart the Bluetooth service of Windows Remote Service.
  • Take a look at the log of Windows Remote Service (on the first tab) for errors.
  • If your Bluetooth software stack or Bluetooth dongle is not supported, take a look at the documentation of 32feet (3rd party Bluetooth library that we use), what you can do about it.
  • If you’re using any unsupported Bluetooth drivers (Bluetooth software stacks), you’ll most likely have to uninstall them to use the default drivers provided by Windows (Microsoft Bluetooth Stack). This driver is supported by 32feet.
  • When you’re using the Broadcom/Widcomm Bluetooth software stack, make sure that you did tick the corresponding checkbox during the installation of Windows Remote Service. If that is not the case, download the portable version/zip file of Windows Remote Service and copy the 32feetWidcomm.dll file from the #extras folder inside the zip file into the lib folder inside the installation directory of Windows Remote Service.

Go to the Wiki


I can't control the mouse/keyboard on the Windows logon screen or during UAC prompts!

The Windows logon screen, as well as the UAC (User Access Control) prompts are located on a Secure Desktop. Windows Remote Service can’t access the Secure Desktop and, thus, WIN – Remote or any other app connected to Windows Remote Service, won’t function on this Secure Desktop.

I can move the mouse, but I cannot click any buttons!

The mouse movement is being sent via UDP (User Datagram Protocol), which is connectionless. This means, it requests are being sent, without waiting for the response, which makes the connection much faster. Also, this kind of connection is most likely not being blocked.

On the other hand, the mouse clicking and most of the other control operations of WIN – Remote are being sent via TCP (Transmission Control Protocol), which is more reliable. This also means, that this kind of connection might be blocked via a security program like a firewall or antivirus software.

Make sure, that no security program on your computer and on your modem or router is blocking Windows Remote Service or the main port, which is a TCP port. Check out the question I can’t connect to my computer! for further help.

Go to the Wiki


After updating, Windows Remote Service does no longer work!

Before installing a new version, you have to uninstall the previous version. After that you can install the latest version! Also make sure, that Windows Remote Service is not running during the uninstallation and that all the files inside the installation directory are removed during the uninstallation.

Uninstall the current version of Windows Remote Service and also delete directories inside the local application data directory (%LocalAppData%/Banamalon), which start with WindowsRemoteService.. Afterwards, install the latest version of Windows Remote Service.


Using the filemanager crashes Windows Remote Service

This might happen when trying to get the file icons. Go to the settings of WIN – Remote and disable to display the file icons. If it still crashes – please contact us!

Go to the Wiki


Boxee does not recognize enter key of WIN - Remote while video playback

  1. Go to your installation directory of Boxee, e.g. C:\Program Files\Boxee
  2. Open directory system\keymaps
  3. Open "keyboard.xml" file
  4. Go to the node <FullscreenVideo>
  5. You’ll find this line: <return>Info</return>
  6. Append a new line: <enter>Info</enter>
  7. Save the file
  8. Start Boxee
  9. Now WIN-Remote’s "Enter key" emulation should be recognized by Boxee

Media player remote control applications

How do I configure my Player correctly?

Please take a look at the manuals in the wiki.

Go to the Wiki


MPC Remote: The seekbar won't update and the filename is not shown in the app!

  • Start Media Player Classic and open the settings (from the menu of MPC: View » Options…)
  • Find the Title Bar group on the right
  • Select the File Name only radio button
  • Restart Media Player Classic

Go to the Wiki


VLC Super Duper Remote: I can't change the subtitles!

This question is only relevant for VLC below TwoFlower!

Did you recently update VLC on your computer? During an update of VLC, the web interface of VLC (the http-folder) will be reset. In this case you have to re-download the vlc.zip file and follow the instructions in the manual of VLC Super Duper Remote.

Go to the Wiki


Why can't I start my media player remotely?

  • To remotely start a media player, HomeMedia Service must be installed and running on your computer.
  • Furthermore, the mobile application HomeMedia APP must be installed on the mobile device. This app is relevant for the server communication. Make sure that HomeMedia APP’s server settings are correctly set up.
  • Open HomeMedia Service and navigate to the Player settings.
  • Check whether or not the paths to the executable files of the media player (*.exe in most cases) are correctly set up. Apply any changes, if necessary.


Why is FooMote not working correctlye since version 3.0?

Since version 3.0, FooMote is using a new template for the web interface of foobar2000. Download the required foomote_json again and install the foomote_json template. Take a look at the manual in the wiki, for further instructions.

Go to the Wiki

HomeMedia / HomeMedia APP

What is HomeMedia?

HomeMedia is a light-weight media center and helps you to organize your movie, TV series and music collections in a database.

HomeMedia consists of three parts:

  • HomeMedia DatabaseManager: Start building up your media collection using this interface.
  • HomeMedia Watcher: Use this program to browse your media collection on your Desktop computer.
  • HomeMedia Service: This is the server software to communicate with the mobile applications. It is required for HomeMedia APP and WMP – Remote.

For further information, see the manual in the wiki. Download HomeMedia from the Download page. You need to have .NET Client Profile installed on the computer in order to use HomeMedia.

Go to the Wiki


How do I get HomeMedia for the media player remote control to work?

  • HomeMedia is a light-weight media center and can turn your favorite media player into a media center!
  • Download and install HomeMedia for your Windows computer.
  • Run the setup and follow the instructions of the setup wizard to install HomeMedia on your Windows computer. HomeMedia requires the .NET 4.0 Client Profile, which will be installed, if applicable.
  • Start HomeMedia DatabaseManager on your computer and setup the default locations for your media files.
  • Start the Local Folder Scan to add your media files automatically to the HomeMedia databases.
  • To include HomeMedia in your media player remote control application, you need the external app HomeMedia APP.
  • The mobile application communicates with HomeMedia on the computer via the HomeMedia Service. Start HomeMedia Service and allow any connections.
  • In the mobile application, open the server settings and choose your HomeMedia server or enter the server information manually (e.g. because of changes of the port).
  • Now, you’re ready to browse your media collection from your mobile device and open the files in your favorite media player!


Where is the default installation folder?

  • 32bit System: %ProgramFiles%/Banamalon/HomeMedia
  • 64bit System: %ProgramFiles(x86)%/Banamalon/HomeMedia


I can't connect to HomeMedia Service!

  • First, make sure that you did install HomeMedia on your computer and that HomeMedia Service is running without errors.
  • Second, check that the server settings, IP address and ports, are correctly entered inside the mobile application’s settings.
  • Next, check whether or not a security program (e.g. firewall or antivirus software) is blocking either HomeMedia Service or the port. In some cases the router or modem also includes this kind of security features. So, make sure that the router or modem isn’t blocking any in- or outgoing connections of HomeMedia Service.
  • Also make sure, that your phone is not blocked by HomeMedia Service (if you activated the security feature of HomeMedia Service) and that your phone is also not blocked by any security programs or the router/modem.
  • Check the log folder of HomeMedia Service for errors ( error.log files). You can find the log folder by clicking on the Show log button, which will navigate you to the directory %APPDATA%\Banamalon\HomeMedia\log.
  • No error is visible, but you’re still experiencing connection problems? Test the connection!
    • Test a local connection:
      1. Open a browser on your PC which is running HomeMedia Service
      2. Go to http://localhost:8732 (replace 8732 with the HomeMedia Service port, if applicable)
      3. Something is printed on the screen that means the web service of HomeMedia Service is running
    • Test a non-local connection:
      1. Go to another computer or mobile device (e.g. your Android phone)
      2. Open a browser on that device and go to http://<YOUR-IP>:8732 (replace 8732 with the HomeMedia Service port, if applicable, and <YOUR-IP> with the IP-Address of the PC which is running HomeMedia Service – For finding the IP address, see previous question)
      3. Something is printed on the screen that means no other program is blocking the web service of HomeMedia Service and the app can connect to HomeMedia Service
      4. If nothing is printed or the connection fails, you’ll have to check your security programs (firewall or antivirus software) on your computer, router or modem whether or not they are blocking HomeMedia Service or either of its ports
  • If you still experience any problems, comment on the blog or contact us via e-mail. Before posting, search the wiki for your problem, maybe a solution is already present!

Go to the Wiki


After updating, HomeMedia does no longer work!

Before installing a new version, you have to uninstall the previous version. After that you can install the latest version! Also make sure, that no program of HomeMedia is running during the uninstallation and that all the files inside the installation directory are removed during the uninstallation.

Uninstall the current version of HomeMedia and also delete directories inside the local application data directory (%LocalAppData%/Banamalon), which start with HomeMedia_. Afterwards, install the latest version of HomeMedia.


How do I add a movie to HomeMedia?

  • Start HomeMedia DatabaseManager and select the Movies tab.
    • Enter the movie information manually or
    • Search online for the movie information using a grabber (Change the grabber in the settings of HomeMedia DatabaseManager).
      • Enter the title of the movie and click on the Update button at the bottom.
      • The grabber will do its work and look for the movie online. If applicable, a list of results will be shown and you can choose your movie. If only one movie can be found, this movie will be selected right away.
      • Adjust the movie information received by the grabber. And either load a (different) movie cover online (this triggers again a search online) or select a local file.
  • Add the movie file(s)
  • Save the movie

The Manual Import is a good tool to list all movie files which are not yet entered in the database. It’ll search your set-up movie locations for movie files and look them up in the database.


How do I add a bunch of movies, TV series or music files?

  • Start HomeMedia DatabaseManager and select either the Movies, TV Series or Music tab.
  • Choose the "Local Folder Scan" tab and click on "Scan"
  • The local folder scan will
    1. perform a database check, which deletes all entries in the database which are no longer available in the file system
    2. update the database, only for TV Series
    3. search inside your set-up media locations for files which are not yet entered in the database. You can add folders to search for in the settings of HomeMedia DatabaseManager.
    4. grab the media information for the files and add them to the database, if no error (e.g. parsing failed or no information could be received) occurred.


How do I change the parsing of movie titles?

  • Start HomeMedia DatabaseManager and select the Settings tab.
  • Select Movies » Title on the left side.
  • There are two ways to parse the movie title:
    • Use the file name of the movie file:

      For example, a movie file contains the text bd 1 or bd 2 etc., and you want to ignore these parts on scanning your movie files. You can add a new ignore string to ignore these parts: bd /number/. This will ignore all texts bd followed by a whitespace and numbers.

    • Use the folder name of the movie file:

      For example, a movie folder contains the text part 1 or part 2 etc., and you want to ignore these parts on scanning your movie files. You can add a new ignore string to ignore these parts: part /number/. This will ignore all texts part followed by a whitespace and numbers.


How do I change the parsing of TV series?

  • Start HomeMedia DatabaseManager and select the Settings tab.
  • Select TV Series » Local Folder Scan on the left side.
  • Add a new format for your TV series file:

    For example, a TV series file looks like Chuck – 01×03.avi. Then, the new format would look like <series> - <season>x<episode>.<extension>

  • You can also include the folders to the parsing of the TV series file:

    For example, a path of a TV series is Chuck\Season 1\Episode 3.avi. Then, the new format would look like <series>\Season <season>\Episode <episode>.<extension>

  • You must at least enter <series> for the TV series name, <season> for the season number and <episode> for the episode number.


What is the MatchMaker?

The MatchMaker is a tool to improve the look-up of TV series online. Once a parsed TV series is found online, it stores the id of TVDB along with the name. The next time, it won’t need to search for the TV series title online and take the id right away.

Also use this tool if the parsing of the TV series title picks the wrong TV series online. For example, Stargate is the TV series title and by default, the resulting TV series would be Stargate Atlantis, since it is the first result during an online look-up on TVDB.

  • Start HomeMedia DatabaseManager and select the Settings tab.
  • Select TV Series » Grabber on the left side.
  • Inside the MatchMaker group, click the Add button
  • A new window pops up and you need to enter a search term:
    • Either click the Browse… button to select a file to parse its TV series title
    • Or you can enter the TV series title manually inside the Parsed TV series title text box
  • Click the Search button to list all matches online on TVDB.
  • Is your desired TV series not listed? Enter a different search term inside the Search term text box. By default, the search is using the parsed TV series title.
  • Select the favored TV series from the list and click OK


Can I add TV series which are not on TVDB?

No, this is currently not possible.